Production Support (Wealth Management, Unix, banking or financial)

Responsibilities

• Provide daily application and production support for International Wealth Management (IWM) systems.
• Provide support in rotational shifts and participate in on-call support as required.
• Handle incident, problem, and change management activities.
• Monitor production systems to ensure high availability and performance.
• Troubleshoot production issues, identify root causes, and provide workarounds or permanent resolutions.
• Liaise with business users, infrastructure teams, development teams, and vendors to resolve production incidents.
• Coordinate system upgrades, release management, and change implementations.
• Support User Acceptance Testing (UAT) and production deployments for BAU changes and projects.
• Track production issues, conduct incident post-mortems, and implement preventive measures.
• Collaborate with regional IT teams to ensure smooth upstream and downstream processing.
• Participate in business continuity planning, disaster recovery exercises, and regional/global IT projects.

Requirements

• Minimum 3 years of experience in Application Support or Production Support within the banking or financial services domain.
• Experience supporting Wealth Management, Order Management Systems (OMS), or Execution Management Systems (EMS).
• Strong hands-on experience with UNIX, SQL (Oracle/MS SQL), Oracle 19c, and Windows operating systems.
• Experience with UNIX shell scripting, automation, and job scheduling tools such as Autosys.
• Hands-on experience with Avaloq, MarginMan, or AWS is preferred.
• Knowledge of ITIL processes, FIX Protocol, cloud operations, microservices, Python, or Perl is an advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multitask, prioritize, and work effectively under pressure.
• Excellent communication and stakeholder management skills.
• Self-motivated, adaptable, and a reliable team player.
• Preferred certifications include Avaloq Certification and ITIL v3 or equivalent.