Product Designer - International Wealth and Premier Banking

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Product Designer.

Principal Responsibilities

In this role you will:

Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we create best-in-class experiences that make a difference in customers lives. We align business strategy with user needs across channels and touchpoints to shape the future experience for affluent customers across the globe. As a Product Designer, your mission is to define and deliver best-in-class experiences for millions of customers across the globe, unlocking the full potential of the banking app and connected channels.

• Influence and deliver our digital roadmap to help position HSBC at the forefront of customer experience design
• Elevate design quality and practice, championing design thinking, and facilitating a culture of excellence and accountability
• Ensure the highest standard of craft, clarity and creativity, user experience (UX), user interface (UI) and user experience (UX) Writing, whilst
• working alongside a global team of Product Designers and supporting disciplines
• Ability to translate complex financial services and regulatory requirements into simple, engaging and trustworthy digital experiences
• Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value, ensuring the voice of the customer is embedded in every decision
• Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences across all stages of the product development lifecycle
• Realize the benefits of consistency and scalable design practices to deliver high quality experiences for diverse customers, championing a culture of inclusivity and valuing differences
• Influence and collaborate with a diverse range of Stakeholders to build trusted relationship, leading to stronger collaboration within projects to align goals and delight our customers

To be successful you will:

• Proven experience designing digital products and services, with impact and connecting decisions to business and customer goals
• A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes
• Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture
• Experience in complex, regulated environments-ideally financial services
• Working knowledge of accessibility standards and inclusive design
• A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts
• Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences
• Confidence mentoring others and contributing to a culture of growth and excellence

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.