Payment - Client Services Analyst

Join the Global Banking team at J.P. Morgan Chase, where we offer unparalleled Client Services for the world's largest Payments network. We are committed to delivering exceptional service and innovative solutions to our top-tier clients, and we're looking for a talented Analyst to join our team. This role combines the dynamic aspects of transaction banking support with client service account management, offering a unique opportunity to be at the forefront of banking innovation.

As a Client Service Analyst in Payments Client Service Account Management team, you will play a crucial role in ensuring that J.P. Morgan Chase offers the highest standard of service to assigned top-tier clients, acting as a focal point of contact to ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support. Together, we willcollaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.

Job responsibilities

• Serve as the primary service point of contact for Asia Pacific clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
• Engage with client proactively to understand clients business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration with collaboration with Sales, Product, Implementations, and Operations teams.
• Utilize AI and technical skills to analyze data, identify trends, and support decision-making.
• Conduct periodic Service Review to present data, insights and trends, and opportunities for increasing operation efficiency and client experience,
• Ensure proactive client engagement for efficiency, risk and control, digital adoption and sales opportunities
• Support one-off projects as they pertain to specific client issues and products.
• Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required

Required qualifications, capabilities, and skills

• Bachelor's degree
• At least 1 year of experience in Product, Client Service, Sales, Operations, or Implementation roles within Payment or Cash Management business
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities with excellent time management skills.
• Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients
• Proficiency in Cantonese and/or Mandarin in order to communicate with clients from the Greater China region
• Attention to detail and accuracy, adaptability, flexibility and partnership.

Preferred qualifications, capabilities, and skills

• A thorough understanding of Transaction Services solutions and tools would be an advantage
• Strong capability to analyze situations, prioritize, or troubleshoot issues, and manage multiple tasks effectively.
• Demonstrates cultural sensitivity and awareness, good team player with passion to foster partnership with stakeholders to deliver initiatives and changes.
• Proficiency in Artificial Intelligence technologies and technical tools relevant to transaction banking.