We are seeking a dedicated Partner Satisfaction and Loyalty Specialist to act as a part of the local intermediary for our Central team in Paris. This role will focus on overseeing B2B after-sales operations and ensuring the highest level of partner satisfaction through quality support.
Partner Support and Relationship Management
- Provide timely and professional support to partners, addressing technical requests and complex queries.
- Resolve escalated complaints to minimise negative impacts on partner experience and mitigate risks for the Devialet Group.
- Build and maintain long-lasting relationships with partners, ensuring their needs are met and expectations exceeded.
- Implement and control the internal quality processes related to partner relationships.
Communication and Training
- Manage direct communications with partners in alignment with guidance from the partner management team and supervisors.
- Assist in training initiatives for partners, ensuring they are well-informed about our products and services.
Internal Collaboration and Reporting
- Review existing work practices and procedures, providing constructive feedback to the Central team to enhance operations.
- Serve as the voice of partners, relaying insights on product improvements, process optimisations, and sales performance enhancements.
- Analyse partner experiences and collaborate with the Central team to define short and long-term development plans aligned with local norms.
- Prepare and present monthly updates to the Central team and supervisors regarding partner satisfaction and operational performance.
- Work closely with internal departments to ensure seamless day-to-day operations.
- Assist in ad-hoc projects and assignments when required.
- Bachelors Degree.
- Minimum of 2 years of experience within account management or customer service positions.
- Experience working with premium international brands, preferably in consumer electronics.
- High attention to detail.
- Excellent and proactive communication, with a good command of English and Mandarin (both spoken and written).
- Audio background is a plus.
- Strong business acumen, service-oriented and can take initiative.
- Creative, able to work independently and with strong problem-solving abilities.
- Strong computer literacy, particularly in presentations and analysis.
- High energy to cope with a versatile and fast-paced environment.
