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Operations Support Engineer

Unison Group New Zealand
3-5 Years
Singapore
Early Applicant
  • Posted 3 months ago
  • Be among the first 10 applicants

Job Description

  • Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary
  • Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements
  • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management
  • Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis
  • Proven experience as an Operations Engineer or similar role in an IT setting
  • Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous
  • Implement security and access control measures to control privileged access to test and production environment
  • Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred
  • Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred
  • Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices
  • Able to work collaboratively with a high performance team and influence with positive energy
  • Resourceful and able to work out solutions with innovative thinking and new tech
  • Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred
  • Excellent problem-solving skills
  • Strong communication skills, with the ability to communicate complex technical issues to non-technical teams

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It
Employment Type:
Full time

Job ID: 146973075

Last Updated: 14-08-2026 10:05:46 AM
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