Operations Support Engineer

Job Description

Operations Support Engineer

• Government Project
• Salary up to $9000/month
• AWS + Up to 21 ALs

Background

Support digital products by troubleshooting technical issues, ensuring system reliability and working closely with users and engineering teams.

Responsibilities

• Provide L2/L3 technical and application support.
• Troubleshoot applications, APIs, integrations, cloud and infrastructure issues.
• Investigate logs, system metrics and browser/network behaviour.
• Manage incidents and support tickets through resolution.
• Work with Engineering, DevOps, Product teams and vendors on issue resolution.
• Support onboarding, deployments and production releases.
• Perform root cause analysis and identify service improvement opportunities.
• Maintain operational documentation and troubleshooting guides.

Requirements

• Bachelor's degree in Computer Science, IT, Software Engineering or related field.
• 2-5 years of experience in Application Support, Technical Operations, Software Engineering or similar.
• Experience supporting production applications or cloud platforms.
• Hands-on troubleshooting experience with web applications, APIs, integrations or infrastructure.
• Comfortable reading application code and analysing logs.
• Good stakeholder communication and incident management skills.

Technical Skills

• AWS / Cloud
• REST APIs, HTTP, JSON, JavaScript
• DNS, SSL/TLS, CDN
• SQL / Relational Databases
• Monitoring & Observability Tools

Preferred Skills

• SaaS or digital platform experience.
• Government or enterprise systems experience.
• JavaScript, TypeScript, Node.js, Python or SQL scripting experience.

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Kenwi Goh Jian Wee - R26159880

ScienTec Consulting Pte Ltd - 11C5781