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Operations Manager
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Operations Manager
cleanmage pte. ltd.- Posted 3 hours ago
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Job Description
Job Description
We are seeking a dedicated and experienced Cleaning Operations Manager to oversee and manage our daily cleaning operations across multiple client sites. The successful candidate will be responsible for ensuring service quality, operational efficiency, manpower deployment, workplace safety and compliance with relevant regulatory requirements.
Key Responsibilities
1. Operations Management
- Oversee and manage daily cleaning operations across multiple commercial and industrial sites.
- Plan and coordinate cleaning schedules, manpower deployment, work assignments and operational resources.
- Conduct regular site inspections to ensure cleaning standards and contractual requirements are met.
- Monitor service performance and implement corrective actions to address service deficiencies and client feedback.
- Ensure timely resolution of operational issues, complaints and ad-hoc service requests.
2. Manpower and Team Management
- Supervise and manage operations supervisors, site supervisors and cleaning staff.
- Ensure adequate manpower coverage, attendance, productivity and work performance across all assigned sites.
- Arrange staff replacements and deployment adjustments when necessary.
- Provide on-the-job training, guidance and performance feedback to supervisors and cleaning personnel.
- Assist with recruitment, onboarding and staff retention initiatives.
3. Client and Contract Management
- Maintain good working relationships with clients and respond promptly to operational enquiries and complaints.
- Attend site meetings and provide operational updates and service improvement recommendations.
- Ensure all services are delivered according to contractual specifications and agreed service standards.
- Monitor contract performance, manpower costs, consumables usage and operational expenses.
- Assist in preparing quotations, service proposals, manpower plans and tender submissions where required.
4. Workplace Safety and Regulatory Compliance
- Ensure compliance with applicable workplace safety and health requirements, company procedures and relevant cleaning industry regulations.
- Ensure risk assessments, safe work procedures, toolbox briefings and other safety documentation are properly implemented and maintained.
- Conduct safety inspections and follow up on identified hazards, incidents and non-compliance.
- Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely.
- Support internal and external audits, client inspections and regulatory inspections.
5. Quality Assurance and Continuous Improvement
- Develop and implement operational procedures to improve cleaning quality and productivity.
- Monitor site inspection reports, service records, attendance records and other operational documentation.
- Identify operational gaps and implement measures to improve service delivery and cost efficiency.
- Ensure proper use and maintenance of cleaning equipment, machinery, tools and materials.
- Support the implementation of digital reporting systems and other operational improvements.
Job Requirements
- Candidates with relevant working experience and proven capabilities are encouraged to apply. Diploma or relevant qualification in Facilities Management, Building Services, Operations Management or a related field will be an advantage.
- Minimum 3-5 years of relevant experience in cleaning operations, facilities management or a similar service industry, preferably with supervisory or managerial experience.
- Strong knowledge of commercial cleaning operations, manpower planning, site supervision and service quality management.
- Good understanding of workplace safety and health requirements and risk management practices.
- Experience in managing multiple sites, client relationships, operational budgets and service contracts.
- Good leadership, communication, problem-solving and interpersonal skills.
- Able to work independently, manage competing priorities and respond effectively to operational issues.
- Proficient in Microsoft Office applications, including Excel, Word and email.
- Possess a valid Class 3 driving licence and own transport would be an advantage.
- Willing to travel between client sites as required.
- Flexible to attend to urgent operational matters outside normal working hours when necessary.
What We Offer
- Opportunity to lead and develop a team of operations personnel.
- Exposure to diverse commercial cleaning operations and client environments.
- Career development opportunities within the facilities management and cleaning services industry.
More Info
Key Skills
Resolve Complaints
ensure service performance
Supervising Cleaners
Workplace Safety and Health System Management
Office Applications
staff & manpower
Service Quality Management
Cleaning inspections
About Company
Skills:
Change Management, Business Acumen, Point of Contact for Customer, Process Validation, Analytical and Problem-Solving Skills, Electronic and Control Engineering, Production Planning, Six Sigma Black Belt, Contract Manufacturing, Cross-Functional Team Leadership, Kaizen Leadership, Medical Device Companies, Medical Device Manufacturing, Operational Risk Assessment, Cycle Time Reduction, Liaising with cross functional teams, Electrical, Iso-13485, Medical Device Regulations, Capacity Building, 5S
Skills:
team performance , security consulting , Security Management, Incident Management, Incident Response, Microsoft Office, Operations Security, Physical Security, Security Operations, Security Risk Management, Risk Mitigation, Security Team Management, Security Officer Management, Security Leadership, Access Management, Access Control, alarm management, Life Safety, Risk Assessment, Facility Risk Assessment, Security Patrol, Security Systems, Security Equipment, Security Audits, Internal Audit, Quality Control, Compliance, security training, Security Drills, Performance Management, Security Process Improvement, Security Projects, Security Systems Projects, Regional Security Management, business resilience, Operational Resilience, Crisis Management, Emergency Response, Security Advisory, Analytical Skills, Decision Making, Communication Skills, Negotiation Skills, Claims Management Systems, Stakeholder Management, Confidential Information Management, Global Security, Office Security, Workplace Security, SEA Security Operations, 24/7 Security Operations, Security Governance
Skills:
Machinery Equipment., support management , construction site management , Reports, coordinate and communicate effectively, Building Construction Management, Resolve Operational Issues, company policies, Quality Standards, Project Coordination, Management, Manpower Planning and Deployment, technical materials, Operational Reporting, Resource Planning, Workplace Safety
Skills:
Operational Excellence, operating budgets, Quality Checking, Hospitality Management, Restaurant Operation, Education, Business Performance Analysis, Developing Skills, Productivity Improvement, People Development, Workplace Safety and Health, Organisational Skills, Managing Daily Operations, P&L Analysis, Revenue Planning, Standard Operating Procedures
Skills:
medical compliance , Reporting Tools, Commercial Requirements, Commercial Management, Product Launch Strategy, Medical Devices, Vendor Management, Operational Management, Clinical Records Documentation and Management, Compliance Policy, Marketing Operations, Procurement Administration, Institutional Publications, Assisting surgeon, Virtual Event, Pharmaceuticals