Operations Associate, Production Management, Taipei

Job Purpose & Objectives

Responsible for back office support for Operations functions, covering GTB and Corporate products, including loans, trades and deposits. his includes processing, servicing, accounting, reporting functions, and customer service. Ensure timely and smooth settlement for transactions and provide appropriate and adequate customer support. Communicate with Sales and Hub to promote efficient and correct work flow, establish positive working relationships across the organization.

Key Responsibilities

• To monitor and control trade and loan transaction documentation review and minimize the error rate
• To review and manage bank credit facility required documentation
• To review and control customer loan documentation and escalate any non-compliance case
• To control and manage collaterals
• To review and control the credit facility and limit usage
• To monitor end-to-end work flow to ensure all transactions are promptly processed to maintain the high service quality
• To monitor and control the bank and regulatory policy/regulations are properly complied with
• To monitor and control the implementation of international and domestic anti-money laundry and sanction policy
• To prepare and submit local regulatory reports to JCIC, CBC and FEB
• To provide internal and other ad hoc reports as requested
• To monitor and control the implementation of operational risk self-assessment process
• To support other Operations function as requested by management (ie, backup Global Markets Operations, KYC Onboarding, etc)

Qualification & Experience

• Minimum 5 years of sole experience in Taiwan banking business, especially in area of trade and loan
• Company settlement and operation management, not only product knowledge but also communication skill and capability

Knowledge & Skills

• Knowledge in corporate banking, such as receivable financing, guarantees, export financing, LC, etc
• Taiwan regulatory requirements (ratios/limits, regulatory reporting and etc.)
• PC literacy (Microsoft Office including Excel, Google Suite and AI tools such as Gemini)

Language

• Fluency in written and spoken English & Mandarin

Other Skills (e.g. Interpersonal, Communication etc)

• Strong interpersonal and communication skills
• Customer-oriented
• Well-organized and meticulous in details
• Ability to work under pressure
• A team player