Operation Officer, Passenger Services

Responsibilities:

• Manage the performance of service contractors and licensees through regular audits and workflow reviews in accordance with prescribed standards

• Assist in contract management, including general administration, preparation of monthly reports and agreements, payroll verification, and performance and budget monitoring

• Coordinate facility and service enhancement projects through effective collaboration with internal and external stakeholders

• Conduct market research, benchmarking analysis, and customer surveys to support operational and strategic planning

• Assist in handling complaint cases and passenger injury incidents, from investigation through mitigation and feedback to passengers

• Assist in the compilation of relevant statistical reports, work plans, and business presentations

• Perform real‑time airport operations support duties on an as‑needed basis

Requirements:

• Degree holder and fresh graduate are welcomed, preferably in Business Administration, Aviation Management, Facilities Management, or other related disciplines associate degree or higher diploma with minimum 2 years relevant work experience, or secondary education level with at least 4 years work experience will also be considered

• Associate degree / higher diploma, or secondary education level with only 2 years work experience will be considered as Operation Officer Trainee

• Proven experience in airport operations or sizeable organizations is an added advantage

• Responsible, proactive, innovative, detailed-minded, service-oriented

• Good interpersonal, communication, problem-solving, and analytical skills

• Able to work under pressure with strong multitasking skills

• Proficient in Microsoft Office applications.Proficiency in utilizing AI-powered applications for photo and video editing is considered an advantage

• Good command of spoken and written English and Chinese with knowledge of Putonghua is an advantage