Operation Officer, Customer Communications

Responsibilities:

• Instantly respond to customer enquiries and comments received in contact centre via phone calls and onsite kiosks

• Support enquiries received by digital channels such as LiveChat, app and social media

• Liaise with subject departments in preparation of lines-to-take and replies

• Update dedicated information handbook and database

• Categorize and prepare statistical analysis

• Support other customer service projects as needed

• Shift duties required (including overnight, weekends and public holidays)

Requirements:

• Degree holder with at least 1 year working experience preferably in airline or hospitality industry or customer service field

• Associate degree or higher diploma holder with at least 3 years or relevant working experience

• Fresh gradutes will also be considered

• Knowledge of contact centre and social media will be an advantage

• Team player with good communication and interpersonal skills

• Pleasant, presentable with strong customer service orientation

• Proficient in English, Cantonese and Putonghua