Operation Manager

Key Responsibilities

• Oversee end-to-end daily operations to ensure smooth and efficient processes
• Develop, implement, and review SOPs in line with Singapore regulatory requirements
• Ensure compliance with local laws, including guidelines from the Ministry of Manpower (MOM), workplace safety standards, and employment regulations
• Manage operational budgets, cost control, and resource allocation to maintain profitability
• Lead and manage a diverse workforce, including local and foreign employees
• Handle manpower planning, scheduling, and workforce optimisation
• Work closely with HR on hiring, onboarding, and compliance with work pass regulations
• Monitor KPIs and prepare operational reports for senior management
• Drive continuous improvement initiatives using Lean or Six Sigma methodologies
• Manage vendor relationships and ensure service level agreements (SLAs) are met
• Ensure adherence to Workplace Safety and Health (WSH) standards and risk management practices
• Address operational issues, customer feedback, and service recovery promptly

Key Requirements

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, or related field
• Minimum 5-8 years of relevant experience, preferably within Singapore
• Proven experience managing operations in industries such as logistics, retail, F&B, or services
• Experience managing multicultural teams in Singapore
• Site M&E installation experience & HVAC knowledge
• Trouble shooting ability

Skills & Competencies

• Strong leadership and team management skills
• Good understanding of Singapore employment laws and practices
• Excellent problem-solving and decision-making abilities
• Strong analytical skills with the ability to interpret operational data
• Effective communication skills (written and verbal)
• Ability to work in a fast-paced, high-pressure environment
• Strong stakeholder management and coordination skills

Technical Skills

• Proficiency in Microsoft Office (especially Excel for reporting and analysis)
• Experience with ERP systems (e.g., SAP, Oracle, or similar platforms)
• Familiarity with workforce management and scheduling tools