Officer, HR Operations & System

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

Job Summary

This incumbent is responsible for delivering HR operational, recruitment and business partner support across the employee lifecycle, ensuring accurate HR data management, compliance with internal policies and regulatory requirements, and smooth execution of HR processes.

The Job

• Support employee onboarding, probation management, internal transfers, promotions, contract renewals, and terminations.
• Maintain accurate employee records, HR registers, and data in HR systems (e.g. iHR).
• Coordinate work visa applications (Hong Kong, Macau, Bermuda) and manage related documentation and approvals.
• Prepare HR letters, employment verification, and support compliance and regulatory reporting.
• Support licensing administration (e.g. IA license, IIQE, SOA exams) and employee movement records.
• Provide day-to-day HRIS support and participate in system testing and enhancements.
• Coordinate and schedule interviews with candidates and hiring managers.
• Manage background checking process for all levels of hiring.
• Support recruitment events, internship programs, career fairs, and TA-related projects.
• Assist with HR projects, employee recognition platforms, and HR intranet content updates.
• Liaise with HR, IT, Finance, and external vendors to ensure timely and accurate execution of HR processes.

The Person

• Degree holder in Human Resources, Business Administration, or related disciplines.
• 2-4 years of experience in HR operations, HR shared services, recruitment support or HR administration.
• Handson experience with HR systems prior exposure to Workday is highly preferred.
• Familiarity with Hong Kong employment practices visa or licensing experience is an advantage.
• Strong data analytics, organizational, communication, and stakeholder management skills.
• Good command of written and spoken English and Chinese.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Candidates with more experience will be considered as Senior Officer.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.