Officer, Customer Correspondence

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

• Handle customer written enquiries received by email and letter in accordance with company procedure, standard and KPIs. Conduct investigation and work with other department on case resolution. Resolve escalations and ensure customers concerns and needs are effectively addressed.
• Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emergingtrends, etc.) through case handling and discuss with the Manager to drive relevant departments to improve customer experience.
• Support ad-hoc assignments from managers.

Job Requirements:

• Tertiary education
• 3 years of working experience in customer service
• Strong organizational and time management skills
• Attention to detail and ability to maintain accuracy in data entry
• Experience in insurance or financial services industry
• Qualified license of IIQE 1, 3 and 5 is an advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.