With expanding in Taiwan Coupang Marketplace in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible
Manages a team of 10-15 contractors (daily attendance, performance monitoring and evaluation, workload management etc) if task-on-hand requires
When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts
Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer's and partner teams experience
Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross-functional project teams and program stakeholders.
Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements
Ensures that multiple projects within the program roadmap meet specified timelines to deliver results
Must have high adaptability mindset, and is willing to jump on and switch gear to tackle higher priority task in alignment with leadership or company's direction
Basic Qualification
s5+ years of experience in program/project/process management or business operations preferably in the e-commerce industr
yEnglish speaking and writing skills are a mus
tHighly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skill
sAbility to gather, analyze, and organize large amounts of data and provide insight and recommendatio
nStrong Excel skill
s Preferred Qualificatio
ns1 year of people management experien
ceSQL or other data-building experience is a strong pl
