Mandarin OPI/VRI Interpretation / Remote

Company Description

Kalam, a Future Group company, is a leading virtual BPO company offering cost-effective interpretation, translation, and customer experience solutions to over 300 companies worldwide. We help businesses grow beyond borders, reduce costs, and enter new markets. Our mission is to attract and retain customers by providing loyalty, satisfaction, and a genuine human experience, ultimately contributing to business expansion and revenue growth.

Role Description

This full-time remote role involves providing Mandarin Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. The interpreter will assist clients by accurately and efficiently translating spoken language in real-time. The role requires handling multiple interpretation sessions, maintaining professionalism, and ensuring confidentiality. Additionally, interpreters will manage client expectations and adapt to various communication needs across diverse settings.

Qualifications

• Fluency in Mandarin and English (both spoken and written)
• Strong interpretation skills with the ability to handle OPI and VRI sessions is a plus
• Excellent verbal communication and listening skills
• Ability to work independently and manage time effectively in a remote environment
• Familiarity with using interpretation software and tools is a plus
• Professionalism and adherence to confidentiality protocols
• Experience in related fields such as customer service or translation is a plus
• Bachelor&aposs degree in a related field or relevant certification in interpretation is preferred