Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.
- Digital Product Development & Journey Optimization
- Define user journeys and experience principles for digital onboarding solutions.
- Own the end-to-end onboarding journey from a customer experience perspective.
- Drive improvements in digital onboarding journeys by identifying inefficiencies, reducing friction, and digitizing manual steps.
- Gather, define, and manage business requirements, user stories, and process documentation.
- Work closely with Business Units, Risk, Technology and Operations teams to design and implement enhancements.
- Translate customer insights (VoC, complaints, research, frontline feedback) and support prioritization of backlog items into actionable improvements.
- Performance Monitoring & Continuous Improvement
- Track and analyze onboarding journey performance
- Identify performance gaps and recommend data-driven improvement initiatives.
- Monitor user adoption and contribute to post-implementation performance reviews to ensure expected outcomes are achieved.
- Implementation & Production Support
- Support end-to-end delivery lifecycle, including requirements, testing, and implementation.
- Assist in ensuring release readiness, including validation, stakeholder alignment and go-live activities.
- Support training, user guidance, and communication efforts to drive adoption of digital onboarding platforms.
- Manage and track production issues, ensuring timely investigation, resolution, and escalation where required.
- Collaborate with Technology teams to perform root cause analysis and implement fixes.
- Support initiatives to enhance system stability and minimize operational disruptions.
Job Requirements
- Bachelor's degree in Business, Finance, Technology, or related field.
- 3–5 years of experience in digital product management, business analysis, onboarding journeys, or process improvement roles.
- Experience working in cross-functional environments with exposure to digital platforms and workflows.
- Background in financial services (banking, insurance) is advantageous.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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