Manager, Air Freight Customer Operations, Asia Pacific

DHL Global Forwarding

6-8 Years

Singapore

Early Applicant

Posted 3 months ago
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Job Description

Job Purpose

Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

Key Responsibilities

Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
Draft and ensure implementation of operational plans, measures and budgets
Ensure efficient management of the flow of goods and information across a customer's global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
Ensure coordination with specialists from various logistics operations to guarantee integrated, cost
and time-efficient logistics processes
Analyze, research and develop improved operational techniques for value-added services
Seek opportunities and lead their implementation to drive extension of operational services
Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
Collaborate with responsible IT specialists to manage data flow and handle in line with customer requirements
Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

Qualifications & Key Requirements

Bachelor's degree or equivalent
At least 6 years experience in logistics industry
Minimum 6 years customer-facing product experience, with advanced knowledge of operational tools, reporting systems, and improvement techniques
Regional Asia Pacific exposure preferred

More Info

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About Company

DHL Global Forwarding

Job ID: 146767885

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Last Updated: 23-07-2026 09:34:48 PM

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