Manager, Account

About Company

Interplex is a world-class business dedicated to providing best-fit customized interconnect solutions. We design and manufacture groundbreaking interconnect and mechanical products for a wide range of markets such as Datacom, AI and Industrial.

Leveraging our extensive technical expertise, vertically integrated manufacturing capabilities and global footprint enable us to quickly and cost-effectively solve complex customer problems. We create value by helping our customers reduce their Total Cost of Ownership by leveraging our unique multi-disciplinary skillset from both electro-mechanical and mechanical disciplines.

Sustainability and innovation are Interplex's drivers to develop and produce products responsibly to minimize our environmental footprint and foster our approach in giving back to society. Learn more at www.interplex.com.

Why Join Us

We believe that our employees are our greatest assets. We create opportunities for you to grow your skills and unleash your potential to advance your career. Our dynamic, collaborative, and inclusive culture encourages continuous learning, professional growth, and a sense of purpose. Together, we can make a sustainable contribution while shaping the future. At Interplex, we recognize our inquisitive workforce for challenging conventions and developing transformative solutions. When you immerse yourself in the unconventional, the possibilities are endless. Whether you are starting your career or planning your next move, Interplex offers opportunities to innovate, improve, and create a positive impact while learning new skills and sharing your knowledge within a purpose-driven, sustainable business.

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Job Summary

As a Key Account Manager, you will be responsible for driving revenue growth by developing strategic relationships with customers in the AI, Datacom, Server, Storage and Networking markets. You will identify new business opportunities, manage key customer accounts, and collaborate with cross-functional engineering and manufacturing teams to deliver innovative interconnect and mechanical solutions that create long-term customer value.

You will act as the primary commercial interface between customers and Interplex, ensuring successful execution from opportunity identification through product development and production.

Main Responsibilities

Business Development & Sales

1. Develop and execute account strategies to achieve sales growth and profitability targets.
2. Identify, qualify and develop new business opportunities within target markets, particularly AI infrastructure, Datacom, Networking, Server and Storage customers.
3. Expand existing customer relationships by identifying cross-selling and upselling opportunities.
4. Build and maintain a healthy sales pipeline with accurate opportunity tracking and forecasting.

Key Account Management

1. Serve as the primary point of contact for assigned strategic customers.
2. Develop trusted customer relationships through regular engagement and business reviews.
3. Understand customer technology roadmaps and align Interplex's capabilities with future requirements.
4. Drive customer satisfaction through timely issue resolution and proactive communication.

Technical & Solution Selling

1. Understand customer technical requirements and translate them into commercially viable engineering solutions.
2. Collaborate with engineering teams to develop value-added interconnect and mechanical product solutions.
3. Present technical proposals and articulate the value proposition to customers and internal stakeholders.
4. Lead technical discussions and customer workshops together with engineering teams.

Market Development

1. Monitor industry trends, competitor activities and emerging technologies within AI infrastructure and data center markets.
2. Identify new market opportunities and contribute to strategic growth initiatives.
3. Represent Interplex at industry exhibitions, technical seminars and customer events.

Other Duties and Responsibilities

1. Perform any other duties, responsibilities, projects, or assignments as directed by Management from time to time to support business operations and organizational objectives.

Qualifications

1. Bachelor's Degree in Business, Engineering, Marketing or related discipline.
2. Minimum 5 years of experience in Business Development, Key Account Management or Technical Sales within the Server, Storage, Networking, Datacom or Electronics industry.
3. Experience selling customized mechanical or interconnect solutions is highly preferred.
4. Strong understanding of customer product development cycles and manufacturing processes.
5. Demonstrated success managing strategic customer accounts and achieving sales targets.
6. Excellent communication, presentation and negotiation skills.
7. Strong analytical and commercial mindset.
8. Ability to travel regionally as required.
9. Fluent in English; Mandarin proficiency is an advantage to support communication with regional customers and suppliers.

Key Competencies

1. Strategic Account Management
2. Business Development
3. Solution Selling
4. Customer Relationship Management
5. Negotiation
6. Commercial Acumen
7. Technical Communication
8. Cross-functional Leadership
9. Project Coordination
10. Revenue Forecasting
11. Market Analysis
12. Problem Solving