Manage the day-to-day localization workflow, including assigning and trafficking projects to a network of linguists, and collaborate closely with Hogarth internal production teams to help complete the build stage of localization assets.
Manage relationship with external vendors, such as translation agencies and freelancers.
Collaborate with all functions and support overall project management including headlines, print assets, interactive, video and advertising assets.
Closely monitor timelines and manage client's and internal Hogarth functions expectations
Organize and participate in weekly check-ins with Hogarth PMs.
Ensure project trackers are always kept up-to-date and assist with collecting actuals or with replying to the client's project or scope queries
Maintain and manage client owned project management tool
Monitor internal workflows and identify areas for improvement
Flag important scope of work fluctuations to line manager.
Build successful relationships with internal stakeholders (Studio, production teams, Senior Management, Operations)
Assist linguists with any day-to-day questions incl. tools troubleshooting if necessary
Immerse yourself in the client's brand and offering, act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed
Ensure the account consistently delivers against all contractual obligations including SLAs and KPIs
Demonstrate a thorough understanding of the Hogarth business model, services and technology
Resolve and/or escalate issues swiftly
Identify bottlenecks, work with the Senior Loc PM and/or Localization Team Lead to resolve them.
