Licensing Specialist - Hang Seng Indexes Company - Hang Seng Bank (HK)

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If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng Indexes Company Limited

Hang Seng Indexes Company Limited (HSIL), a wholly-owned subsidiary of Hang Seng Bank, is the leading index provider for the Hong Kong and mainland China markets. We calculate the internationally recognised Hang Seng Index (HSI) and Hang Seng China Enterprises Index (HSCEI) and continue to broaden our index range to meet a wide spectrum of investor demand for different index investment solutions. At present, we compile over 1,000 real-time and daily indexes covering both Hong Kong and mainland China.

Our company comprises a team of professionals who strives for delivering quality, efficient and world-class index compilation services to customers and financial institutions around the world. We offer a wide range of work and learning opportunities through our businesses and job scopes, covering Client Management, Product, Management Office as well as Information Technology.

We are currently seeking a high caliber professional to join our team as Licensing Specialist,reporting to Senior Client Services Manager (Team Head).

Principal responsibilities

• Handle company hotline and email communications to provide accurate and timely responses to client queries and uphold exceptional service standards
• Investigate and uncover unlicensed use of our indexes, protecting our intellectual property rights
• Perform audits of client usage as needed, ensuring accurate reporting and calculation of index fees
• Conduct market studies to identify potential areas for licensing opportunities.Actively seek and identify new business opportunities by analysing market trends and client needs, driving growth and expansion
• Identify potential leads related to licensing opportunities and communicate findings to the Client Coverage teams for follow-up and engagement

• University degree with proven years of experience in banking and financial industry, preferably in a client service, licensing, business development role

• Exceptional communication, negotiation and presentation skills, with a focus on clarity and client engagement

• Strong organizational skills and the ability to manage multiple enquiries efficiently

• Experience in a client services role is preferred, with a proactive approach to upselling

• Strong analytical abilities and attention to detail to conduct market research and detect unlicensed use

• Proactive and self-initiated to work independently and seek out new opportunities in dynamic environment

• Good command of written and spoken English and Chinese (Cantonese & Putonghua)

• Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes

• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited