Leader of Digital Compass Center

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Lead endtoend governance and execution of Digital programs-including customer journey platforms, data & AI, cloud modernization, and remote sales/VFA initiatives-while shaping the strategic delivery roadmap for the Digital Department. This role ensures business outcomes are delivered on time, within budget, and in full compliance with policy and audit standards. Act as a key advisor on prioritization, investment planning, and capability building to accelerate digital transformation.

Lead endtoend governance and execution of Digital programs-including customer journey platforms, data & AI, cloud modernization, and remote sales/VFA initiatives-while shaping the strategic delivery roadmap for the Digital Department. This role ensures business outcomes are delivered on time, within budget, and in full compliance with policy and audit standards. Act as a key advisor on prioritization, investment planning, and capability building to accelerate digital transformation.

Job Responsibilities

1. Strategic Delivery & Portfolio Governance

• Partner with Digital leadership to define and maintain the multiyear delivery roadmap aligned to business strategy.
• Establish governance for Digital programs with clear visibility of milestones, costs, and dependencies.
• Balance scope, capacity, and critical path across squads and vendors to maximize portfolio value.

2. Vendor Selection & Commercial Management

• Lead RFP/RFI processes, technical/service evaluations, ESG considerations, and contracting in partnership with Procurement, Legal, and Compliance.
• Manage partner performance (SLAs, deliverables, acceptance, change control) and optimize cost and scope.

3. Risk, Compliance & Audit Readiness

• Ensure SDLC policy adherence, change control discipline, and audit evidence packs for internal/external audits.
• Maintain risk registers, mitigation plans, and residual risk posture aligned with governance standards.

4. Stakeholder Management & Business Value

• Orchestrate crossfunctional stakeholders to remove blockers and accelerate decisions.
• Translate business goals into measurable KPIs (timetomarket, adoption, benefit realization) and track benefits delivery.

5. People Leadership & Capability Building

• Build a highperforming PM team: recruit, coach, and manage performance standardize templates and playbooks.
• Champion safety, integrity, and respectful collaboration in line with company standards.

Job Qualifications

• Experience: 5+ years in project/program management, including 2+ years leading PM teams delivering complex, multivendor Digital platforms.
• Methodologies: Strong knowledge of SDLC, Governance and formal PM controls (PMP/PMIACP preferred).
• Domain: Insurance/financial services experience preferred
• Tools: Proficiency with management tools ex. Jira/Confluence, MS Project, Power BI
• Language: Strong communication skills in Mandarin and English for crossborder collaboration.

Core Competencies

• Delivery leadership and portfolio management
• Stakeholder influence and executive communication
• Vendor and commercial management
• Risk and compliance discipline audit evidence management

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.