The IT Hospitality Consultant is responsible for leading and supporting the implementation of hotel Property Management Systems (PMS) to ensure successful system deployment, operational readiness, and business value realization for hospitality clients. The role acts as a key liaison between hotel operations, vendors, and technical teams to deliver solutions that align with operational needs, timelines, and best practices.
Responsibilities
- Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
- Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases
- Ensure familiarity with new product releases as they become available
- Proficient with operations of Taiwan GUI (Government Uniform Invoice) and related regulations and policies
- Liaise with subject matter experts on client requests for enhancements and development
- Work with the support/implementation teams to ensure service level requirements are exceeded
- Partners with project management to ensure on-time installation, configuration, user training, integration testing, and go live support.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem
- Consults directly with the customer to document and analyze customer needs and Hotel operations
- Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer
- Any other duties as assigned by the Immediate Supervisor or Management
Qualifications
- Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology
- Candidate who possesses knowledge of OPERA PMS will be an advantage but not mandatory
- At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure.
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- At least 2-5 years of experience in the installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
- Familiar with Oracle PL/SQL. Professional certification is preferable.
- Able to communicate effectively and build rapport with team members and clients. Analytical problem-solving skills.
- Independent individual with strong organizational skills.
Note: We are unable to provide sponsorship of work pass for this position.
