Description
Synaptics is leading the charge in AI at the Edge, bringing AI closer to end users and transforming how we engage with intelligent connected devices, whether at home, at work, or on the move. As the go-to partner for the world's most forward-thinking product innovators, Synaptics powers the future with its cutting-edge Synaptics Astra AI-Native embedded compute, Veros wireless connectivity, and multimodal sensing solutions. We're making the digital experience smarter, faster, more intuitive, secure, and seamless. From touch, display, and biometrics to AI-driven wireless connectivity, video, vision, audio, speech, and security processing, Synaptics is the force behind the next generation of technology enhancing how we live, work, and play.
Overview
The End User Services Internship is an opportunity to learn and develop your Information Technology skills by working with experienced IT professionals to support enterprise hardware, software, and end-user technologies in a global environment.
Responsibilities & Competencies
Job Duties
- Provide first-level support to end users for computer hardware, software, and basic application issues on Windows operating systems (Windows 10, 11)
- Assist with installation, configuration, and basic support of Microsoft Office (Office 365)
- Support unified communications tools (e.g., messaging, collaboration, and conferencing platforms) under guidance
- Assist with imaging, setup, and deployment of laptops and desktops using standard tools and procedures
- Help troubleshoot basic PC hardware, software, and network connectivity issues
- Support printer-related issues, including coordination with vendors and toner inventory tracking
- Provide basic support for AV and video conferencing equipment in conference rooms
- Assist with remote user support via phone, email, or chat
- Log, track, and update support tickets and outages; escalate issues when appropriate
- Assist team members during system outages or service disruptions by following documented procedures
- Coordinate with Tier 2 and Tier 3 support teams as needed
- Support IT projects, including occasional after-hours or weekend work when required
- Assist with procurement, inventory tracking, and asset management of IT equipment
- Participate in rotational on-call support as appropriate for an intern role and training level
Competencies
- Basic exposure to Unix/Linux environments
- Basic understanding of networking concepts
- Familiarity with macOS
- Exposure to monitoring tools (e.g., CheckMK, Nagios, Splunk) is a plus
- Well organized with strong attention to detail; proactively ensures work is accurate
- Self-motivated and aptitude to learn quickly
- Positive attitude and work ethic; unafraid to ask questions and explore new ideas
- Excellent verbal and written communication skills; strong sense of professionalism
Qualifications (Requirements)
- Candidates should be seeking a Bachelor's or Advanced degree in Computer Science, Information Technology, Electrical Engineering or related field
- Strong customer service mindset and willingness to learn
- Good verbal and written communication skills (email, chat, phone)
- Basic troubleshooting and problem-solving skills
- Familiarity with Windows operating systems and Microsoft Office applications
- Ability to follow procedures and document work clearly
- Ability to work effectively in a fast-paced, team-oriented, global environment
- Ability to lift up to 50 pounds
- Able to work independently at times and dedicate a minimum of 20 hours/week
- Must be legally authorized to work in Taiwan without restriction
- Must be willing to submit to a background investigation, including verification of your employment and criminal history
- Must be 18 years of age or older
Belief in Diversity
Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. 
