Infrastructure Services Manager

Hi

Role: Infrastructure Services Manager

Location: Taiwan

Contract

Duration: Long Term

1. Technical skills

Should have managed a team of 12-15 members, delivering/managing middleware IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects

Expert-level Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.

Ability to manage multiple related services and to build the synergies between the services.

Ability to understand the customer requirements and suggest feasible technology options available.

Good understanding of general datacenter technologies

Deep understanding of one of more areas of Datacenter operations Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application operations.

Experience with executing transition and transformation projects.

Experience in management large IT operations.

Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis

Windows 2008 R2/2012/2016 administration Experience in data center Safety and Security measures Data mining/analysis skill ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

Areas of Responsibilities

Managing multiple service teams and build synergies between services.

Understand and maintain the organization's ratio between service revenue, resource planning and maintain the team.

Responsible to service budget and quality.

Create, modify, update and populate the service descriptions, operation level agreements and service offerings.

Ensure issue free operations and effective handling of customer escalations.

Capable of tracking the service improvement plan and aligning the capacity, availability of resources.

Keep track of automation levels within service operations and to improve them.

Responsible to introduce new service delivery tools and redesigning the operational procedures Assurance of SLAs / KPIs / OLAs and service quality

Promote the organization's goals and to implement evolving technologies in service.

Responsible to build and implement security guidelines.

Running the service operations in close cooperation with other IT process owners and service owners.

Ensure service quality.

Service definition, scoping and policy formulation: Consolidate and review inputs and contribute towards identifying new service lines in order to assist service owner in designing a scalable and robust infrastructure.

Regards

James

Lead APAC Recruiter | Amsptek LLC

Email: [Confidential Information]