Implementation Manager is a newly created role with responsibility for delivering and implementing company's products in our clients operations. The role holder will play a key part in building out an implementation capability for the company and will be in charge of the end-to-end delivery of our solutions into a client UAT and production environment.
You will collaborate with the product and technology teams to design and manage all technical aspects of implementation, including system configuration, integration architecture, conversion and migration of data from one system to another delivering a seamless transition for both end users and customers.
You will join specialists in the Sales team in workshops with clients, aimed at understanding their technology landscape and collaboratively designing an implementation plan keeping scalability and repeatability of the approach front of mind.
- Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership
- Design and maintain a repeatable conversion and migration strategy
- Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations
- Work closely with Company customers to manage client UAT and implementation programmes
- Work in conjunction with Company project managers to develop and test implementation run books
- Facilitate end user training on Company software products
- Provide go-live and post implementation support
- Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests)
- Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle
- Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
- Serve as the first level of escalations for all Project-related risks and issues
What You Will Bring:
- Experience managing software implementation projects in software/professional services company
- Experience implementing SaaS products preferred
- Experience implementing and migrating financial systems preferred (e.g. Transfer Agency Platforms, Fund Accounting Platforms)
- Ability to manage and prioritize multiple requirements, deadlines, and projects
- Excellent communications skills in English (verbal and written)
- Experience using Microsoft Projects or other Project Management solutions is highly desirable
- Moderate travel required to client sites when necessary
- Deep Knowledge of Lean and Agile software development processes
