HR Manager

As Human Resources Manager, you'll make sure our employees are enabled and empowered through HR programmes in your hotel. You'll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Your Day to Day

People

Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey

Educate and train managers on HR disciplines to foster productivity and enhance performance

Welcome and conduct new team member orientation

Oversee maintenance of accurate and up-to-date personnel files and records for all employees

Ensure hotel or company hiring standards and applicable laws and regulations are followed

Build great relations with outside contacts

Financial

Help create the Human Resources department budget and control expenses

Monitor staffing to manage costs

Guest Experience

Develop creative ways to inspire and motivate team members to provide guests with a unique experience

Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

Ensure compliance with relevant employment laws, policies and procedures

Conduct annual HR compliance/standards self-audit

Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues

Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

What We Need from You

High school diploma / secondary education / equivalent

2 years related experience in Human Resources, or an equivalent combination of education and experience

Some college courses in Human Resources, Employment Law or related field preferred.

Must speak fluent English

Other languages may be preferred