Key Responsibilities
1. Sales & Business Development
- Drive the boutique's sales performance to achieve monthly, quarterly, and annual targets.
- Analyze business results and identify opportunities to optimize product mix, client engagement, and sales strategies.
- Collaborate with Merchandising and Marketing teams to execute local events, clienteling campaigns, and brand activations.
2. Client Experience & Service Excellence
- Ensure the delivery of exceptional and personalized service that reflects the luxury brand image.
- Foster long-term client relationships through consistent engagement, CRM utilization, and clienteling activities.
- Handle VIP clients and resolve client issues with discretion and professionalism.
3. Team Leadership & People Management
- Recruit, coach, and develop boutique staff to achieve high performance and strong brand ambassadorship.
- Conduct regular performance evaluations and provide feedback, motivation, and career development support.
- Foster a positive and collaborative team culture aligned with company values.
4. Store Operations & Compliance
- Oversee daily store operations including inventory management, cash handling, and visual merchandising.
- Ensure adherence to company policies, operational standards, and security procedures.
- Monitor stock levels, manage replenishment, and support inventory audits.
5. Reporting & Coordination
- Provide regular sales and operations reports to management.
- Coordinate with cross-functional departments (Marketing, Merchandising, HR, Finance) to ensure smooth business operations.
- Support implementation of corporate strategies and local initiatives.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 810 years of retail management experience, preferably in luxury or premium brands.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to drive sales and motivate a team in a fast-paced environment.
- Fluent in English and Mandarin is an advantage.
- Excellent sense of luxury service, grooming and client relationship management.
