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Role Purpose & Summary
As the Head of the Peace-of-Mind Office, you will provide strategic and operational support to the CEO of our Health business and leadership team. You will:
- Design, drive and coordinate the Health strategy as we continue to evolve and grow our business.
- Support business units to build market-specific Health strategies aligned with our long-term vision.
- Provide air traffic control of Group and market-led Health initiatives - ensuring clear alignment, co-ordination and sequencing across functions and business units.
- Shape and evaluate M&A and partnership opportunities across healthcare, Health-tech, and insurance adjacencies.
- Oversee strategic transformation initiatives and ensure disciplined delivery of outcomes.
- Ensure we consistently reinforce our value proposition through our Health strategy and day-to-day operations, making peace-of-mind the starting point of everything we do.
- Coordinate Health-specific input into high-profile internal and external reporting on business performance and strategic progress.
- Oversee the engagement of key stakeholders (e.g. employees, Board and strategic partners and shareholders), with the goal of driving widespread awareness, excitement and support for our Health strategy.
- Track and report on our strategic investments and projects, ensuring transparency of performance and alignment to long-term goals.
- Act as the liaison between the CEO, Health and our Group Strategy, Finance, and Transformation teams.
This is a highly visible role with direct exposure to the Prudential Group Executive Committee and senior stakeholders across markets.
Key Responsibilities
- Support the development and execution of Health Business strategy, including growth beyond our current focus.
- Conduct market scans and competitor analyses to identify emerging trends, white spaces, and adjacencies in health insurance and healthcare services.
- Prepare strategy papers, board materials, and CEO briefings on health business priorities.
- M&A & Strategic Investments
- Work closely with Group Strategy, Finance, and external advisors to assess M&A opportunities.
- Support due diligence, valuation, and integration planning for potential health-related acquisitions or partnerships.
- Monitor and track performance of North Star and other health investments.
- Transformation & Execution Oversight
- Coordinate strategic transformation initiatives in the Health Business (e.g., digital health platforms and claims transformation).
- Establish delivery cadence, track risks, and escalate issues as needed.
- Partner with transformation leads, business unit CEOs and Chief Health Officers to ensure alignment and execution consistency.
- Business Management & CEO Support
- Act as a strategic advisor and thought partner to the CEO, Health, on key decisions.
- Prepare materials for Prudential's Group Executive Committee, Prudential's Board, and external stakeholders.
- Provide integration across multiple stakeholders (regional, market, Group functions) to ensure health strategy coherence.
Competencies & Behaviours Expected
- Strategic Fluency: Strong ability to connect market insights with enterprise priorities and future growth opportunities.
- Storytelling: The ability to clearly articulate where we are going, and how we're going to get there, with a view to inspiring and engage all relevant stakeholders.
- Health Insurance Knowledge: Deep understanding of the health insurance value chain (products, underwriting, claims, wellness, provider partnerships).
- Execution Discipline: Skilled at program governance, benefit tracking, and escalation management.
- Commercial Acumen: Strong financial and analytical skills to assess M&A, partnerships, and investment performance.
- Stakeholder Influence: Credible with senior executives, boards, and external partners.
- Adaptability & Agility: Comfortable navigating a fast-moving, multi-market agenda.
Role Requirements
Experience
- 18-20 years experience in strategy, business management, consulting, or corporate development, with exposure to health insurance or healthcare sectors.
- Proven track record in M&A execution, strategy development, or large-scale transformation.
- Experience working in multinational, matrixed environments.
Education
- Degree in Business, Finance, Healthcare Management, or related field.
- MBA or advanced degree preferred.
Skills
- Strong analytical and financial modelling skills.
- Excellent written and verbal communication skills (board-level quality).
- Proficiency in tools such as PowerPoint, Excel, PowerBI/Tableau.
- Ability to influence and build relationships across senior stakeholder groups.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
