HEAD OF OPERATIONS

ROLE SUMMARY

The Head of Operations plays a central and cross-functional role at Galiena. You will oversee the end-to-end supply chain, drive off-trade sales strategy, manage financial and administrative oversight, and support marketing and educational initiatives. This is a hands-on leadership position that requires both strategic thinking and operational rigour, in a dynamic and entrepreneurial environment.

KEY RESPONSIBILITIES

Operations & Logistics

• Oversee the full supply chain: procurement, inventory management, warehousing, and distribution
• Ensure compliance with Singapore import/export regulations and customs requirements
• Optimise stock levels to balance supply and demand efficiently
• Coordinate with freight forwarders, warehouses, and logistics partners for timely, cost-effective deliveries

Off-Trade Sales & Business Development

• Develop and implement sales strategies for the off-trade sector: corporate events, retailers, e-commerce, embassies, specialty stores
• Build and maintain key account relationships, including pricing negotiations and promotional planning
• Track sales performance, analyse market trends, and adjust strategies accordingly
• Identify and develop new corporate client opportunities through partnerships with private banking, luxury companies, art galleries, and concierge services
• Represent the company at trade shows and industry events

Procurement & Pricing

• Contribute to the company's pricing strategy and its ongoing maintenance
• Monitor cost and pricing of fine wine stock with monthly revaluation
• Identify discrepancies in procurement or sales processes
• Manage non-wine suppliers and ensure cost increases are reflected in selling prices

Financial & Administrative Oversight

• Manage budgets, pricing structures, and profitability for off-trade sales
• Coordinate with finance for invoicing, payment follow-ups, and cost control
• Implement operational efficiencies to streamline processes and reduce costs

Team Leadership & Collaboration

• Lead and develop the team handling logistics, sales support, and account management
• Collaborate with the on-trade sales team to align overall business strategies
• Work with the marketing team on promotional campaigns for retail sales
  

Education & Marketing Support

• Assist in coordinating Galiena's WSET classes (Level 1, 2 & 3)
• Support the development of communication strategies for Galiena and its affiliates
• Contribute to social media, newsletters, e-commerce content, and brand presence

WHAT WE ARE LOOKING FOR

• 4-7 years of experience in operations, supply chain, or logistics, ideally in wine, F&B, or consumer goods distribution, with proven ability to manage complex supply chains and multiple stakeholders, and comfort with financial oversight (budgeting, pricing, cost control)
• WSET Level 2 minimum, with a solid understanding of French wine regions depth in Burgundy, Champagne, Loire, or Rhône is highly valued
• Strong organisational skills, data-driven mindset, and clear communication, written and verbal
• Proficiency in Google Workspace, Excel, or equivalent tools ERP/CRM experience and Adobe suite (Photoshop, Illustrator, etc.)
• French language skills are a plus
• Autonomous, proactive, and a natural problem-solver - you take initiative, pay attention to detail, and don't wait to be told what to do
• A team player with a positive attitude, open mind, and the resilience to stay calm, careful, and responsible under pressure