About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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PURPOSE
Lead and manage local and global teams to prioritize, design and deliver new technical solutions for all markets within OneMod to support Omne platform covering insurance functionality.
Accountable for performance and results of own team(s) consisting of managers and individual contributors for the technical delivery of products and services that meet and exceed customer needs and achieve sustainable business growth.
Lead the Production Support and Maintenance of One Mod Platform supporting the customer platforms.
KEY ACCOUNTAIBILITIES
As a thought leader with deep technical expertise in areas critical to functional objectives, partner with Local Product Owners and other C-suite Executives in FWD markets to create and manage the technical delivery of value with a common approach with both internal and external resources, leveraging Agile expertise to support the group.
- Take ownership to ensure stability, Production support and Maintenance of OneMod Ecosystem including data, Devops and Engineering capabilities.
- Establish a shared managed service model delivery model for the OneMod ecosystem.
- Manage budget and cost to ensure priorities are delivered within budget and quality.
- Take ownership of Agile driven strategic initiatives in and where needed to take the lead as Scrum Master on delivery of initiatives to achieve expected benefits and business outcomes in areas that digital & technology products & services shall enable. Help Business Unites to close capability gaps and un-met customer needs into executable strategies to deliver greater values for customers and resulting better business outcomes.
- Partner and collaborate with Group Leadership and market leadership to deliver the strategic customer outcomes.
- Lead to define key problems during delivery of the initiatives and identify right & practical solutions to resolve these constructively
- Be a thought leader on insurance technical solutions and partner to Business Units to all Functions to foster the development of needed capabilities to ensure the successful delivery of insurance and engagement features and functionality to serve the markets across FWD at scale.
- Develop and support the creation of for Agile technical delivery @ FWD aimed at creating a common language, set of best practices and cross functional capabilities increasing speed to market and the delivery of business value through a more rapid, risk reduced approach to change.
- Proactively manage the delivery of the solution engineering teams globally against expected benefits and business outcomes. Create & keep the momentum through simplifying the long-term strategic outcomes to continuous deliveries of incremental value to the Business Units
- Foster a culture of continuous delivery of customer value aligned with FWDs overall Vision and Strategy
- Coach team and develop capabilities to ensure the continuous and frequent delivery of value to customers and stakeholders
- Foster close stakeholder engagement and management across all initiatives.
QUALIFICATIONS / EXPERIENCE
- 15+ years experience in engineering leadership and technical delivery
- 10+ years delivery of technological solutions on Mobile applications , .net stack, ETL's, data and cloud across region.
- Certified Engineer and developer on multiple technologies.
KNOWLEDGE & TECHNICAL SKILLS
- Thought leader and comprehensive understanding of Financial services, Insurance, Transformation, Agile, Project delivery and Commercial success in Asia
- Demonstrated expertise of managing teams in the delivery of Agile transformation & change within a multi-national organization
- Extensive experience working with digital and technology solutions and partners.
- Demonstrated exceptional people management and stakeholder management skills in a multi-cultural environment
- Strong communication skills and high level of sensitivity to audience to modify the beliefs / opinions
- Ability to negotiate resistance to change to help Group and country teams to deliver tangible results
