Head of IT Vendor and Contract Management

Head of IT Vendor and Contract Management

Position Responsibilities:

• Drives ongoing vendor management initiatives including periodic executive briefings, vendor reviews, risk management, vendor compliance, performance management, issue resolution, service delivery, and cost optimization.

• Cultivates and maintain s positive relationships with IT vendors.

• Builds out the governance model for top tier IT vendors in partnership with key business partners.

• Facilitates, optimizes, and standardizes IT vendor performance management tool kits, metrics/KPI identification, measurement tools, scorecards and reporting/feedback mechanisms to ensure vendors are delivering maximum value.

• Performs IT vendor billing audits and lead vendor spend reviews to help identify incorrect or unwanted vendor billing practices.

• Analyzes internal organization vendor costs against environmental / market forces to gain competitive advantage and reduce organization costs.

• Develops and maintains procedure documentation for the vendor management processes.

• Partners with Procurement to manage service level agreement contracts, ensure vendors compliance with the organization's policies and operating procedures.

• Executes on the vendor management structure and team that enables a cost-effective program to maximize performance and savings without compromising service levels and experience.

• Utilizes technology, analytics and digital capabilities to lower cost of doing business and enhance the user experience for the organization, their customers, and business partners.

• Leads projects or programs with notable risk and/or complexity with diverse and sometimes conflicting interest groups develops strategy / plan for project or program execution and actively manages its deployment

• Works within general functional or business policies, business plans and industry guidelines

• Interprets business challenges and market best practices to recommend actions that improve products, processes or services.

Required Qualifications:

• 15 years of experience in IT Management with direct Vendor Management experience

• Strong understanding of contract terms and their legal implications and vendor performance metrics

• Drives excellent performance through continuous improvement, simplification, and a data-driven approach to end-to-end processes

• Strong knowledge of vendor management leading practices and processes

• Collaborative mindset, fostering teamwork and effective cross-functional relationships

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .