As a global leader in color management solutions, we specialize in offering instruments, software, and services to improve the precision, performance, and efficiency of the color workflow for our customers.
Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit www.datacolor.com
Datacolor is actively seeking a talented Hardware Service Engineer to join our global workforce.
Position Summary:
Provide hardware technical support & repair services for Datacolor products.
Essential Duties & Responsibilities:
You have:
- Deliver service and technical support to end-users via phone, using Salesforce software or via remote PC connection.
- Interact with customers to provide and process information in response to hardware technical support inquiries, concerns, and requests about products.
- Diagnose and resolve technical hardware issues involving connectivity, function and performance of Instruments.
- Follow standard processes and procedures to document issues.
- Identify and escalate priority issues per client specifications.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Process and distribute instrument certification documentation in a timely manner.
- Train customers how to operate and maintain the equipment properly, especially related to hardware.
- Offer the best annual service packages to the customers according to the company policies.
- Other tasks assigned by manager.
Experience & Qualifications:
- College or above, major in mechanical, electronic engineering, preferred automation background.
- Minimum 5 years of working experience including field service. Knowledge in circuit boards, processors, chips, electronic equipment, computer hardware & software, including applications and programming.
- Fluent Chinese & English, spoken & written communications.
- Excellent interpersonal skills; and a good team worker.
- Frequent travelling within Taiwan or to other countries if necessary for business purposes.
- Experience in spectrophotometers and optical instruments.
Location:
Taibei
Our Core Values:
Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, Ethics, and Passion.
Our Core Competences:
We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.
Your Benefits:
Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.
Interested:
- Want to work in a company focused on innovative color management solutions
- Looking for flexibility and autonomy in a global and diverse company
- Want to be able to make daily connections with people all over the globe
- Do you want to work in an open and informal atmosphere where your personal input is valuable
Do not hesitate and join Datacolor if the answer is yes! Apply today!
Datacolor is an Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the notice from the Department of Labor.
