Global Sea Logistics Operational Key Account Manager

You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.

How you create impact

Your main goal is to manage Customer expectations and to fulfill our Customer Promise.

• To establish + maintain customer relationships engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
• To clarify, negotiate if needed, and formalize operational requirements with our customer.
• To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
• To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
• To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
• To identify operational risks and ensure all relevant parties are informed.
• To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
• To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
• To support set up in our operational systems and process automation.
• To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
• To facilitate development of reports for KPI measurements and monitoring of operational performance.
• To analyze root causes of non-performance and drive internal operational improvements.
• To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required assist GKAM in preparation of Business Review presentations.

What we would like you to bring

• You have a profound knowledge of our operational processes + systems and are experienced in Sea Logistics.
• You are able to work independently and self- organized with flexibility to adapt and re- arrange priorities depending on customer requirements.
• You will be successful in this role because of your strong customer- and solution-oriented mindset and your communication skills these are the key attributes we are looking for.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.