At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Role Summary

You will be responsible for providing technical support, maintenance, troubleshooting, and repair services in the assigned area. You will ensure maximum customer satisfaction and instrument uptime by delivering timely and high-quality service to clients in clinical, academic, and industrial laboratories.

What should you do

• Perform installation, preventive maintenance, calibration, and emergency repair of Roche instruments.

• Troubleshoot and resolve hardware/software issues on-site or remotely.

• Provide technical guidance and training to users on system operation and best practices.

• Maintain accurate service documentation in CRM system. (e.g., service reports, logs, spare parts usage).

• Coordinate with internal teams (technical support, logistics, application specialists and sales) to ensure seamless service delivery.

• Monitor system performance trends and proactively recommend preventive actions.

• Support product upgrades, hardware modifications, and quality notifications.

• Work as a project member in the LAS (Lab Automation System) implementation

• Comply with SHE, company service SOP, and regulatory requirements

Who you are

Education:

• Bachelor's degree or above in Biomedical Engineering, Electronic, Electrical or Mechanical, and have a minimum of experience.

Experience:

• Engineering or with preferably at least 2 years related experience.

Competency:

• Good understanding of electronic, mechanical, and software troubleshooting.

• Hands-on experience in technical diagnostics, repair procedures, and calibration.

• Excellent communication skills and customer service orientation.

• Ability to travel frequently to customer sites (regionally or nationally).

• Fluent in Chinese and good command of written and spoken English,

• Customer-oriented with excellent communication and interpersonal skills.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.