Provides highly visible customer support through the performance of on-site installation,servicing and repairing complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customers on administrative and technical matters for assigned projects.
Responsible for operational quality of system equipment. Learn and practice all MKS internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
Customer focused and competitive mindset (ownership, proactive, take one step in advance).
Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with MKS procedures and standards
Carry out quality installation, Preventive Maintenance (PM), system trouble shooting according to schedule.
Make right judgment and decision on tools and methods used to resolve technical problems and issues.
Weekly report to direct manager and timely escalation of issues and problems according to MKS standards and guidelines.
Manage and handle spare parts effectively and efficiently according to MKS standards and guidelines.
Share products knowledge and gained experience with other employees through knowledge sharing sessions, on-site activities, etc.
Participate to achieve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities. Participate and take on additional assignments and projects as required.
Work as a team with other colleagues in other divisions, product lines and departments.
Must be willing to work in semiconductor clean room environment.
