Facilities Manager

Position Overview The Facilities Manager will serve as a strategic project leader with deep facilities management expertise, responsible for overseeing facility operations, managing capital projects, and ensuring seamless service delivery. This role requires a unique blend of project management capabilities and hands-on facilities management experience to drive operational excellence while managing complex initiatives across the portfolio.

Key Responsibilities

Facilities & Project Leadership

• Lead and manage all aspects of facility management service delivery, with primary focus on Asset Management, Operations, and capital project execution
• Serve as the point of management control for Facilities Management at the assigned site(s)
• Oversee planning, execution, and delivery of short and long-term facilities projects, ensuring on-time, on-budget completion
• Develop and implement annual management plans with clearly defined key performance indicators
• Manage capital and expense budgets, identifying cost optimization opportunities while maintaining service quality
  
  

Stakeholder Management & Communication

• Act as primary liaison between JLL, client real estate/facilities teams, business units, and alliance partners
• Provide seamless interface to client's real estate organization, ensuring high levels of client satisfaction
• Collaborate with JLL Business Delivery Manager (BDM) to align service delivery with client expectations
• Coordinate with senior managers across multiple stakeholder groups, demonstrating responsiveness and professionalism
• Deliver clear, timely monthly/quarterly/annual reporting to clients and internal leadership
  
  

Operational Excellence

• Develop and implement client-specific processes, procedures, and standards in consultation with BDM
• Ensure compliance with JLL audit standards and industry best practices
• Drive continuous improvement initiatives that deliver measurable value to clients and JLL
• Identify and pursue additional business opportunities within existing client relationships
  
  

Required Qualifications

Education & Experience

• University degree or professional qualification in Engineering, Real Estate, Facility Management, Project Management, or related field
• Minimum 7+ years of progressive experience in property or facilities management
• Proven track record of managing facilities projects from initiation through completion
• Demonstrated experience managing budgets, vendors, and multi-disciplinary teams
  
  

Core Competencies

• Facilities Management Expertise: Deep understanding of building operations, maintenance, asset management, and compliance requirements
• Project Management Skills: Ability to plan, execute, and deliver projects effectively while managing competing priorities
• Stakeholder Communication: Exceptional verbal and written communication skills with ability to engage effectively with clients, senior executives, vendors, and team members
• Leadership: Strong people leadership capabilities with proven ability to motivate, develop, and retain talent
• Strategic Thinking: Ability to think laterally, deliver innovative solutions, and drive continuous improvement
• Business Acumen: Understanding of client needs, commercial awareness, and ability to identify growth opportunities