What your day-to-day will look like:
- Provide comprehensive facilities management for prestigious client premises
- Oversee daily operations of assigned facilities, ensuring seamless functionality
- Act as the primary point of contact for all service requests, ensuring deliverables meet SLAs and KPIs
- Conduct regular floor inspections to ensure cleanliness and proper maintenance
- Manage vendor relationships
- Respond to and resolve facility-related issues and emergencies promptly
- Establish direct relationships with client business units, understanding their needs and requirements
- Function as a community enabler for your assigned floor(s), taking personal responsibility for everyone and everything in your area
- Proactively address maintenance needs without waiting for dedicated teams (refilling water dispensers, cleaning spills, etc.)
- Support events by ensuring venues are prepared and properly maintained
- Collaborate with cross-functional teams to optimize facility performance
- Prepare and maintain accurate documentation, reports, and conduct data analysis when necessary
- Identify and implement continuous improvement opportunities
Required Qualifications:
- Bachelor's degree in Facilities Management, Engineering, Hospitality or related field
- 5+ years of experience in facilities management, hospitality, airline services, events management or related field
- Excellent problem-solving and organizational skills
- Customer-focused mindset with ability to establish strong client relationships
- Ability to function effectively as part of a team while taking individual ownership of responsibilities
- Proficiency in facility management software and MS Office suite
- Effective communication and interpersonal abilities to interact with all levels of people
- Ability to stand for long periods and remain mobile throughout the workday
- Self-motivated with initiative to identify and implement improvements
- Proficiency in English is required
- Proficiency in MS office
At JLL, we support each other's wellbeing and champion inclusivity and belonging across teams. By joining us as a Facilities Officer, you'll be part of an organization that chooses to
take the more inspiring, innovative, and optimistic path on our journey toward success. We invite you to bring your unique perspective and skills to our collaborative culture, where you'll have the opportunity to make a lasting impact in the world of facilities management
