Executive, Training & Quality Assurance

Job duties:-

• Monitor frontline customer service work, identify and resolve quality issues.
• Provide coaching or training based on employee issues to ensure service quality.
• Conduct quality analysis and provide assessment reports.
• Compile and maintain training materials, arrange training courses.
• Train new employees and convey service quality standards.
• Plan and arrange coaching or training to ensure service quality.
• Travel to China (GZ) occasionally

Job requirements:-

• High Diploma or above
• Over 2 years of relevant call centre or quality control experience, with 1 year of supervisory experience.
• Strong service awareness, focus on customer satisfaction
• Good at coaching skill
• Proficient in Microsoft Office software.Good in Cantonese, Mandarin, and English (verbal and written).