Your Job
We are seeking a dedicated and experienced Customer Quality Engineer to join our team. In this role, you will be the primary liaison between our customers and the engineering and production teams, ensuring that our products meet or exceed customer quality standards. Your focus will be on managing quality assurance processes, resolving customer quality issues, and continually improving our quality systems.
Our Team
Molex creates connections for life by enabling technologies that transform the future and improve lives. With a presence in more than 40 countries, Molex offers a complete range of connectivity products, services and solutions for the data communications, medical, industrial, automotive and consumer electronics industries.
What You Will Do
- Established a matric action team. Immediately support to customers quality issue as a priority.
- Collect VOC from customer, deliver correct information to Molex manufacturing plants and drive appropriate actions to enhance customer satisfaction.
- Monthly reflect quality performance by analysis data, to Molex manufacturing division for systemic improvement.
- Notice to supplier chain hubs, keeping checking all goods cosmetic or specific check points to meet requirement.
- Keep increase technical knowledge through onsite training in different plants, provide effective supporting & training to customers.
- Coordinating customer audit. Pre-audit to manufacturing plant to let the customer audit more valuable and efficiency.
- Perform other related duties as assigned by management.
Who You Are (Basic Qualifications)
- EDUCATION : Bachelor's degree in Industrial Engineering Related, Electrical and Electronic Engineering Related, Engineering Discipline
- WORK EXPERIENCE / REQUIRED:
- 5+ years of working experience in a manufacturing quality or design quality environment.
- 2+ years in handling for customer complaint.
- PREFERRED: Experience in SMT, Connector, cable assemble related industry
- With good skill for problem solving. (8D, FTA, QC 7 tools, etc.)
- Have good strategic, logical, and risk-based thinking.
- Professional integrity, respect, teamwork spirit and capable to work independently.
What Will Put You Ahead
- Advanced Technical Expertise: Demonstrating a deep understanding of quality engineering principles, especially in the specific industry or product area relevant to the company, can set you apart. Expertise in advanced quality management systems, methodologies, and tools is a plus.
- Proven Track Record: Highlight a history of successfully managing quality improvements and resolving complex quality issues. Specific examples of impactful projects where you led quality enhancements or implemented significant process improvements can be very persuasive.
- Leadership Skills: Experience in leading cross-functional teams or quality initiatives that required collaboration across different departments can showcase your ability to influence and drive change within an organization.
- Customer-Centric Approach: Demonstrating a strong ability to interact with customers, understand their needs, and deliver solutions that exceed their expectations is critical. Highlight experiences where you have successfully managed customer relationships and satisfaction.
- Continuous Improvement Mindset: A strong commitment to continuous improvement, evidenced by certifications such as Six Sigma Black Belt, Lean certifications, or similar, can show your dedication to enhancing processes and reducing waste.
- Global Experience: If you have experience working in international settings or with global teams, this can be advantageous, especially for companies with a worldwide presence. It indicates your ability to navigate diverse cultural and regulatory environments.
- Excellent Communication Skills: Being able to effectively communicate complex quality issues and solutions to both technical and non-technical stakeholders is crucial. Demonstrating strong written and verbal communication skills can give you an edge.
- Proactive Problem-Solving: Companies look for candidates who not only identify problems but also take initiative in proposing and implementing effective solutions. Examples of proactive problem-solving can highlight your ability to add value to the team.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
Insert company language from Company Boilerplate Language GuideAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
