The Customer Quality Supervisor is responsible for leading the customer quality team in solving customer issues with failure analysis to identify root cause and corrective action related to internal and external quality performance for ensuring products and services meet quality standards and customer expectations. Also supporting facility internal and external quality related audits, and providing technical direction to production and inspection team.
Responsibilities
- Responsible for handling customer issues, leading quality meeting reviews, and responding to customers with 8D reports
- Responsible for solving quality issues occurred during production, handling quality abnormalities and quality improvement
- Responsible for EA 1phase/3phase RMA analysis and improvement.
- Follow up on product quality status, handle customer complaints and provide solutions
- Work with PQC team for product quality control of the entire production process and processes improvement (PFMEA/CP)
- Manage performance for customer quality and regularly review and report on customer satisfaction
- Train and motivate customer quality team to ensure necessary skills and knowledge.
Requirements
- Bachelor's Degree in engineering from an accredited institution
- 5 years of related experience
- Previous UPS Experience is preferred
- Good English skill
- Working knowledge of drawings and specifications interpretation
- Working knowledge in functional measuring equipment usage.
