Director, Network Management, Health Management and Product Development

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

The Job

• Support in shaping network initiatives to expand and enhance the medical provider network locally and crossborder.

• Be customer centric, provide insights on provider performance, medical cost trends, and market developments to guide decisionmaking.

• Identify partnership opportunities, negotiate competitive terms, and maintain a differentiated, highquality network offering.

• Manage service quality and operations

• Partner with Health Services and Operations teams to ensure seamless service delivery.

• Coordinate with relevant departments on service development or manage related initiatives

• Channel communication and engagement

• Take up ad hoc projects as stipulated by manager

The Person

• Degree in Marketing, Business Administration, Actuarial Science, Mathematics, Statistics, Healthcare Services or equivalent

• At least 12 years of medical services experience gained within healthcare or insurance industry

• Excellent communication skills, and fluent in written and spoken English, Chinese reading and writing is a must.

• Strong project management skills, accuracy and attention to details

• Self-motivated, organized, and a committed team player

• Excellent time management skills and the ability to manage conflicting priorities and cope with stress

• Strong PC skills including MS Word, Excel, PowerPoint and Chinese word-processing

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.