We are seeking a Director, LowCode Solutions Squad Lead to lead the Asia Operations lowcode solutions portfolio across approximately 10 markets. This is a senior regional Operations role, report to the Head of Data Automation and Low-Code Solution, accountable for shaping strategy, prioritizing demand, and delivering scalable, reusable lowcode solutions that materially improve operational efficiency, risk control, and customer outcomes.
The role owns the endtoend lifecycle of Operationsled lowcode solutions, from demand intake through delivery, adoption, and value realization. The incumbent will lead a regional squad and is accountable for delivering 4-5 productionready solutions annually, with a strong focus on crossmarket reuse and longterm sustainability.
This role partners closely with senior Operations leaders and stakeholders, while working in strong alignment with Technology teams to ensure compliance with enterprise architecture, security, and governance standards.
Position Responsibilities:
1. Regional Squad & Portfolio Leadership
- Lead the Asia Operations LowCode Solutions Squad, establishing clear priorities, delivery standards, and consistent ways of working across markets
- Own the regional lowcode solutions portfolio with endtoend accountability from demand intake and prioritization through delivery and value realization
- Govern squad capacity, demand prioritization, and delivery sequencing across multiple markets and value streams
- Lead, coach, and develop lowcode and automation capabilities across markets, building a sustainable Operations talent pipeline
- Foster a strong culture of regional collaboration, knowledge sharing, and solution reuse to maximize crossmarket leverage
- Govern annual delivery capacity and solution throughput, balancing business value, complexity, risk, and scalability
2. Solution Design & Delivery Oversight
- Shape solution problem statements, scope, success measures, and expected operational benefits
- Priorities initiatives based on enterprise Operations value, rather than local optimization or technology-driven requests
- Oversee solution lifecycle activities including design, build coordination, testing, deployment, and stabilization
- Ensure clear ownership of outcomes, benefits tracking, and adoption within Operations
- Proactively identify and manage risks and issues and resolve cross-market or cross-team dependencies
3. Senior Stakeholder Management
- Act as a trusted partner to marketed Operations Heads and regional functional leaders (e.g. Servicing, Claims, Underwriting Operations, Contact Centers, New Business, Policy Administration)
- Provide structured updates to senior stakeholders on progress, risks, and benefits realization.
- Represent the lowcode portfolio in regional Operations governance and leadership forums
- Influence prioritization decisions through clear articulation of tradeoffs and longterm operational impact
4. Technology Partnership & Governance Alignment
- Serve as the primary Operations interface to Technology partners, including IT delivery teams, data platforms, information security, architecture, and Power Platform CoE
- Ensure solutions comply with enterprise standards for architecture, security, data privacy, and ALM
- Reinforce clear accountability boundaries:
- Operations: solution intent, prioritization, value, and adoption
- Technology: platform enablement, integration, infrastructure, and controls
- Promote best practices in lowcode governance, reuse, environment strategy, and lifecycle management
5. Governance, Risk & Scalability
- Provide hands-on expertise and technical direction on Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse) as required
- Ensure all solutions comply with enterprise governance, including security, data privacy, architecture, and audit requirements
- Champion reuse, standard components, and shared assets to minimize technical debt and BAU overhead
- Partner with IT and platform owners to shape lowcode guardrails, ALM practices, and operating models suitable for Operationsled delivery at scale
Required Qualifications:
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline
- Professional certifications related to Microsoft Power Platform, Automation, LowCode Development, or Digital Transformation are an advantage
- Strong experience with Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio)
- Excellent executive communication, influence and decisionmaking skills
- Director-level experience leading regional or enterprise-scale Operations, automation, or transformation initiatives
- 10+ years of experience working across Operations, Technology, or Transformation functions, with proven senior stakeholder engagement in Financial industry, preferred in insurance.
- Demonstrated experience leading solution portfolios or delivery squads, with accountability for outcomes rather than task execution
- Proven ability to manage multi-market complexity and influence senior leaders across geographies
- Fluent in English (spoken and written) for regional and seniorstakeholder communication
- Working proficiency in Chinese (Mandarin and/or Cantonese) preferred, to effectively engage with Asia market stakeholders and squad members
- Ability to communicate complex technical and operational concepts clearly to both technical and nontechnical audiences
Preferred Qualifications:
- Financial services or insurance Operations experience
- Experience in App/low code solution ALM, security models, and CoE operating models
- Experience operating within enterprise governance, risk, and compliance frameworks
- Exposure to data platforms, Dataverse, Power BI, or analyticsenabled decisioning
- Experience scaling solutions across multiple markets or regions
- Agile or hybrid delivery experience
- Microsoft Power Platform certification (e.g. PL200)
When you join our team:
- We'll empower you to learn and grow th e career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Hybrid
