Director, Agency Transformation

The Director, Agency Transformation will serve as a strategic and operational leader driving the implementation of the Agency strategy across the region. This role acts as a bridge between Regional Agency, Business Units (BUs), and market-level PICs, ensuring alignment, accelerating execution, and providing hands-on support to resolve market challenges.

This position plays a critical role in shaping future agency capabilities, strengthening cross-market coordination, and stepping in to lead or troubleshoot specific transformation initiatives where additional expertise or momentum is needed.

Position Responsibilities:

• Manage project roadmaps, timelines, and interdependency plans for regional and market-level execution

• Translate strategic priorities into clear market-level plans, frameworks, and milestones.

• Align BU leaders, PICs, and functional stakeholders around transformation goals, timelines, and KPIs.

• Serve as the regional coordinator for all Agency initiatives, maintaining consistent communication and alignment across markets.

• Establish governance routines (steering committees, working groups, check-ins) to track progress and manage risks.

• Step in to support specific markets or functional themes requiring deeper intervention.

• Provide on-the-ground support for execution challenges such as rollout planning, capability building, performance tracking, or leadership alignment.

• Troubleshoot roadblocks proactively, offering practical solutions and mobilizing regional resources where necessary.

• Ensure that transformation initiatives are embedded sustainably within market operations.

• Drive adoption and usage of regional tools, platforms, and data capabilities introduced under the Agency agenda.

• Define transformation KPIs and guide markets in building appropriate tracking systems.

• Monitor progress of agency initiatives and quality of implementation across markets identify gaps, risks, and opportunities for acceleration.

• Build strong relationships with BU heads, PICs, agency leaders, and functional teams (Training, Ops, Digital, Distribution).

• Facilitate knowledge exchange and cross-market collaboration.

Required Qualifications:

• Experience in having conceived and executed on transformation end-to-end to create tangible value. Familiarity with an agile organizational model is essential

• Experience in life insurance distribution and financial services, covering critical aspects of value creation through customer acquisition and management, as well as distribution transformation.

• Autonomous Operation: Ability to drive broad priorities independently with minimal guidance from senior leadership

• High Intellectual Curiosity: Have an insatiable curiosity to learn and a proactive approach to leaning in on new opportunities, even those outside their comfort zone.

• Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately can articulately paint credible pictures and visions of possibilities and likelihoods

• Results Orientation: Delivers beyond expectations and sets new and stretching goals for him/herself. S/he will have a deep understanding of operational and p rocess improvements that impact quality and execution and deliver continuous improvement

• Process Management: Can identify and articulate the processes necessary to get things down efficiently and effectively

• Planning & Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals

• Problem Solving & Decision Quality: Able to use rigorous logic, and a highly structured approach and methods to solve problems with effective solutions

• Organizational Savvy: Able to build constructive and effective relationships and use them to maneuver through complex situations

• Influencing & Negotiation: Can present ideas and directions that lead others to action - internally (within the team, stakeholders within region and markets), and externally

• Risk Management: Ability to think ahead and catch problems before they arise

• Ambidextrous: Able to work on multiple key efforts simultaneously, welcoming ambiguity and regular change

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .