Director, Agency Training and Development

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Associate Director/ Director, Agency Training & Development with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Lead Digital, Analysis and Operation (DAO)Te am to support operations and workflow governance and enhancement

• Take lead for the implementation of training digitalization strategy to facilitate Agency channels to accomplish business goals.

• Drive innovation and agency technological solutions through integrating and managing various digitalization and automation projects

• Monitor the development of ManuAcademy projects with external vendor and IT department to ensure meeting of strategic outcomes

• Design strategies to enhance agencies usage and knowledge of ManuAcademy

• Develop short-term and long-term plans with Department Head on section and department structure, policies, training & development strategies, and service benchmarks in order to accomplish the Company mission and training mission

• Support Department Head and Team Heads as a coordinator to plan and executive eLearning strategies to Agency to enhance and improve continuously their activity and productivity

• Prepare business performance, training effectiveness report, management report and conduct relevant business analysis

• Manage and maintain the Training Centre and room booking system

• Assist Department Head to prepare strategy KPIs, budget and coordinate action plans with strategy team

• Prepare annual budget for respective functional teams

• Support for the training competency development of trainers in the department

• Plan and organize the work of subordinates to ensure that performance objectives established are achieved

• Develop team members core competencies and assess development needs

Required Qualifications:

• University / College graduate plus 10 years relevant experience, including 6 years managerial exposure

• Prior experience working with Learning Management System and eLearning content development project strongly preferred

• Proficient in written & spoken English

• Knowledge in insurance industry preferred

• PC and Mac skills in some office operating software

• Good management skills

• Proactive, mature, initiative, customer service oriented, willing and able to learn, team player, trustworthy

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .