Deskside Support Engineer

Job Duties:

• Provide 1st level support working directly with IT groups and/or users
• Installation, configuration and maintenance of workstations, peripheral equipment and Windows desktop software
• Participate in IT Projects and implementation work
• Hardware and software inventory/license control and relevant documentation control
• Required to work in both Office environment and Warehouse workplace
• Interface with vendors, as required, to provide hardware or software repairs

Requirements:

• 3 years or above working experience
• Providing technical support, including installation, PC troubleshooting, problem resolution and maintenance
• Experience on O365 support
• Have knowledge with ITIL IT Service Management framework
• Self-motivated and excellent client facing experience
• Have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
• Responds to customer questions regarding operation and malfunctions
• Proficiency in spoken and written in both Chinese and English
• No shift duty