Camtek is a global leader in inspection and metrology systems, dedicated to designing, developing, manufacturing, and marketing technologically advanced systems for the semiconductor industry. Join our dynamic and innovative team in a cutting-edge technology environment and contribute to the success of a versatile, stable, and globally recognized multi-disciplinary company.
Job Summary
The Customer Support Engineer (CSE) supports installation, commissioning, maintenance, troubleshooting, and optimization of inspection and metrology systems at customer fabs. The role requires strong technical expertise, customer-facing communication skills, and the ability to work independently to ensure high tool uptime, performance, and customer satisfaction.
Key Responsibilities
- Install, configure, commission, calibration, qualification, and acceptance testing at customer sites.
- Perform preventive and corrective maintenance.
- Troubleshoot mechanical, electrical, optical, pneumatic, and software issues.
- Support tool upgrades, retrofits, and engineering change implementations.
- Analyze system data and logs to drive root cause and corrective actions.
- Provide on-site customer support and clear and concede technical communication regarding tool status, actions taken, and recommendations.
- Prepare accurate service reports (tasks, parts, hours) in SAP
- Collaborate with R&D, factory teams and as a good team player with regional team members
- Support process optimization and yield improvement initiatives
- Own and drive resolution of critical tool issues, including cross-functional escalation with R&D and customer support teams.
- Drive tool availability and performance metrics in alignment with customer service agreement and business objectives.
Compliance & Safety
- Follow fab PIP, safety, EHS, and cleanroom protocols.
- Ensure compliance with company procedures and service agreements.
- Maintain accurate records in SAP for audits and service history.
Travel & On-Call Support
- Travel to customer sites as required, including domestic and international travel.
- Provide on-call or after-hours support based on business needs.
Required Qualifications
- Bachelor's degree in Physics, Engineering or related field.
- 2+ years of experience with inspection and metrology system.
- Strong problem-solving, troubleshooting, and hands-on electromechanical skills.
- Ability to work independently in a customer-facing fab environment.
- Willingness to work in cleanroom and fab environments.
Preferred Qualifications
- Experience with inspection and metrology equipment.
- Knowledge of semiconductor fab operations and manufacturing processes.
- Experience with MS-based OS, PLCs, robotics, motion control, or vision systems.
- Strong documentation and reporting skills, and English proficiency.
