Job Description
As a Customer Success Rep II here at Solstice, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.
In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.
Responsibilities
Key Responsibilities
- Serve as the primary point of contact for assigned customers, building strong relationships and understanding their needs
- Proactively identify opportunities for growth and drive customer retention
- Provide exceptional support and resolve customer issues in a timely manner
- Collaborate with crossfunctional teams to deliver valueadded solutions and ensure customer success
- Conduct regular business reviews with customers to assess satisfaction and identify areas for improvement
Qualifications
YOU MUST HAVE
- Minimum of 2 years of experience in customer success or account management
- Proven track record of building and maintaining strong customer relationships
- Experience working with CRM software and customer success tools
WE VALUE
- Bachelor's degree in Business Administration, Marketing, or a related field
- Passion for customer success and satisfaction
- Ability to work independently and as part of a team
- Strong leadership and mentoring skills
- Proactive and results-oriented mindset
- Continuous learning and adaptability
