Customer Service Specialist

Company Description

Danke Logistics, headquartered in Singapore, is a global leader in freight forwarding services specializing in NVOCC. With an extensive network spanning the globe, we offer comprehensive shipping solutions tailored to our clients needs. Committed to excellence, Danke Logistics ensures seamless freight forwarding with optimized delivery routes at competitive rates. Our dedication to providing superior service makes us a trusted partner for businesses worldwide.

Role Description

We are looking for a driven and experienced Freight Forwarding Executive to join our team. This is a fully remote position suited to a self-motivated professional who can manage end-to-end freight operations independently while maintaining strong client relationships.

Principal Job Duties & Responsibilities

• Handle daily operations to deliver the highest level of customer service, maintaining excellent client relations through efficient coordination across operational and customer service functions.
• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance, export documentation, billing, and shipment closure.
• Serve as the primary point of contact for customers on import and export shipments, providing timely updates, handling inquiries, and resolving operational issues professionally.
• Coordinate with airlines, shipping companies, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and regulatory compliance.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Ensure all shipment records, job invoices, and regulatory documentation are accurately maintained and processed on a timely basis for internal, customer, and regulatory purposes.
• Work closely with the Manager, Operations, and Sales teams to investigate and resolve customer feedback and complaints promptly.
• Correspond with overseas agents and clients on operational requests and issues as required.
• Undertake any other duties as assigned by management.

Qualifications

• Minimum 5 years of experience in freight forwarding or logistics operations

• Hands-on experience across at least two freight mode (air, sea, or land); multi-modal experience preferred

• Familiarity with Singapore customs regulations and documentation requirements

• Proficient in freight forwarding systems and Microsoft Office

• Strong communication and coordination skills

• Able to work independently and manage priorities in a remote setting