If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Customer Service Representative(Supply Chain Team) in Taiwan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
The primary function of the job is to develop and manage the key market segments (including key accounts) through leading different functions and to achieve annual sales and growth targets.
- Handle customer inquiries via phone, email, and system platforms in a timely and courteous manner.
- Process sales orders, returns, and delivery requests accurately in SAP or other ERP systems.
- Monitor and follow up on order status, shipment schedules, and inventory availability.
- Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve customer issues.
- Maintain accurate customer records and documentation.
- Support special pricing requests, customer complaints, and credit/debit note issuance.
- Track and report customer service metrics and feedback for continuous improvement.
- Ensure compliance with company policies and procedures.
Reuirements:
- Proficient in Microsoft Office and SAP(SD module) is a must
- Have Customer Service experience for at least 3-4 years, preferably in a manufacturing or B2B environment.
- Strong communication and problem-solving skills
- Have a sense of responsibility and initiative
- Ability to work in a dynamic environment
- Familiarity with order-to-cash (O2C) processes
