What You'll Do
If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a
Customer Service Representative in
Taipei. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role offers opportunity to:
Serves as the primary point of contact between the company and its customers. This role is responsible for managing customer inquiries, processing orders, resolving issues, and ensuring a high level of customer satisfaction through timely and professional communication.
- Handle customer inquiries via phone, email, and system platforms in a timely and courteous manner.
- Process sales orders, returns, and delivery requests accurately in SAP or other ERP systems.
- Monitor and follow up on order status, shipment schedules, and inventory availability.
- Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve customer issues.
- Maintain accurate customer records and documentation.
- Support special pricing requests, customer complaints, and credit/debit note issuance.
- Track and report customer service metrics and feedback for continuous improvement.
- Ensure compliance with company policies and procedures.
Qualifications
- Diploma in any field
- At least 3 - 4 years of customer service experience
- Proficient in Microsoft Office and SAP(SD module) is a must
- Have Customer Service experience for at least 3-4 years,preferably in a manufacturing or B2B environment.
- Strong communication and problem-solving skills
- Have a sense of responsibility and initiative
- Ability to work in a dynamic environment
- Familiarity with order-to-cash (O2C) processes
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
